FAQs

How do I make an appointment?

If you are a new client please complete the new client form on our website. Our intake officer will then contact you when you reach the top of the waiting list to discuss the referral and book appropriate appointments.

If you are an existing client please contact the clinic by phone or email.

Do I need a referral?

You do not need a doctor’s referral to attend the clinic, however if you wish to claim a rebate from Medicare you will need a referral from your GP or Paediatrician prior to your appointment. Please visit our fees and rebates page for further information.

When is payment due?

Payment is strictly due at the time of your appointment. For assessments, when the appointments are scheduled both on one day the payment is due on that day.  If the appointments are scheduled across two days, the fee for each service is due on the day of the appointment.

What do I need to bring to my appointment?

Please bring along your referral (if you have one) and any relevant reports you may have from previous assessments. In the case of a child assessment, it may be helpful to bring snacks for your child and any toys/games/books they would like to play with while waiting.

How is it decided which practitioner I/my child will see?

This is decided during your initial phone discussion with the intake officer, and is based on the practitioner’s specific skills, experience, personality and speciality area.

What is your cancellation policy?

The ASD Clinic Psychologists understand that from time to time appointment times need to be changed or cancelled. We send courtesy SMS reminders a few days prior to appointments, however we still expect clients to remember their appointments and arrive on time. Please email reception at reception@theasdclinic.com.au or call the clinic on 8851 3600 to reschedule or cancel your appointment if you are unable to attend. We require at least 24 hours notice in order to offer appointments to other clients on the waiting list. Missed appointments and late cancellations (less than 24 hours notice) will be subject to a cancellation fee of 50% of the usual schedule fee. This charge cannot be claimed through Medicare or your own Private Health fund.

 

Can I use NDIS funds to pay for appointments?

Clients who have NDIS packages may use their funding to cover or partially cover the fees for services at The ASD Clinic only if their package is self-managed or plan-managed by a third party. The Psychologists at The ASD Clinic are not registered providers of services under the NDIS. Therefore, clients who have packages managed directly by the National Disability Insurance Agency (NDIA) are unable to use their NDIS funds to pay for services at The ASD Clinic.

 

Do you prepare reports for court?

Our Psychologists do not have expertise in preparing reports for court. If you require this service please contact the appropriate medical practitioners / clinicians who may be able to provide this service for you.

Do you provide crisis or emergency appointments?

We will always attempt to schedule an appointment for you when you need to see your Psychologist. However, we do not provide a crisis service, and an appointment may not always be available immediately. If you need urgent mental health care please see your GP or contact Psychiatric Triage which offers information, crisis assessment and referral, or contact Lifeline which offers 24 hour crisis support.

The following links may be helpful in such situations.

Beyondblue: www.beyondblue.org.au

Lifeline: Phone 131 114 or visit www.lifeline.org.au

Suicide Callback Service: Phone 1300 659 467 or visit www.suicidecallbackservice.org.au

Kids Helpline: Phone 1800 55 1800 or visit www.kidshelp.com.au

Headspace: Phone 1800 650 890 or visit www.headspace.org.au

Do both parents need to attend my child’s diagnostic assessment?

It is preferable that both a child’s parents/carers attend the diagnostic interview. However, we understand that for many reasons this is not always possible. Please discuss your situation with the intake officer when booking appointments.

Do your practitioners do phone/Telehealth consultations?

This is up to the individual practitioner and would need to be discussed with them directly. Please note that due to changes related to COVID-19, phone consultations are currently claimable under Medicare.

Why is there a fee difference between practitioners?

All Psychologists at The ASD Clinic are independent practitioners and set their own fees.  The fee difference does not indicate a difference in the quality of service provided. The fees are also devised to help minimise the out of pocket expense for you as Medicare provides different rebates for Clinical and General Psychologists.

How will my information be kept?

As part of providing a psychological service to you, the practitioner will need to collect and record personal information from you. Your personal and health information will be treated with the professional confidentiality appropriate to the Code of Ethics of the Australian Psychological Society and the relevant Victorian Government legislation. If you have been referred by a physician, the Psychologist is required to provide any relevant information to them, for the purposes of your treatment. Your case may also be discussed in clinical supervision. All personal information gathered by the Psychologist during the provision of the psychological service will remain confidential and secure except where:

A court subpoenas your file
You are at serious risk of harming yourself
You are at serious risk of harming another
There are concerns about the abuse of a child
You report committing a serious offence

In the event where confidentiality is to be broken, every attempt will be made to contact you before further action is taken.

What is Autism Spectrum Disorder?

Autism is a lifelong developmental condition which affects the ability of the individual in two main areas: social communication and interaction, and restricted, repetitive patterns of behaviour, interests or activities.

Further detailed information about Autism and Asperger’s Syndrome can be found on the AMAZE website www.amaze.org.au, at Asperger’s Victoria www.aspergersvic.org.au, and Autism Spectrum Australia www.autismspectrum.org.au/

Do you run groups for people with ASD?

We are providers of The Secret Agent Society social skills program for children in upper primary school. For further information about this program click here.

Solving the Mystery of Social Encouters

Solving the Mystery of Social Encounters

A breakthrough program for children aged between 8 and 12 years that teaches social skills in a fun, engaging group setting.

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Secret Agent Society social skills program

Solving the Mystery of Social Encounters

Please contact reception for information regarding groups running in 2020.



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Dr Richard Eisenmajer PhD presents:

Imagine having Asperger's Syndrome

A First Consultation DVD (length 103 minutes)

Drawing on his clinical experience and popular presentation style, Richard talks about the day to day challenges faced by people with Asperger's Syndrome and suggests a range of support strategies.